BDC APPOINTMENT AGENT
We are searching for a personable, thorough BDC Appointment Agent to contact prospective clients via telephone and e-mail. The BDC Appointment Agent’s responsibilities include ascertaining whether potential clients might be interested in our products and services, and then scheduling a time for our Sales Representatives to meet with each client. You should also keep a log of the numbers you have dialed each day.
To be successful as an Appointment Agent, you should be determined to achieve and surpass each of your work-related goals. Ultimately, an outstanding Appointment Agent will demonstrate a thorough understanding of the sales process, including ways in which to garner clients’ interest in meeting with our Sales Representatives.
BDC Appointment Agent Responsibilities:
- Familiarizing yourself with essential details of our products and services.
- Calling prospective clients using a list of phone numbers provided to you.
- Accepting calls from prospective clients as they arise.
- Fielding basic questions and concerns about the products and services we offer.
- Scheduling a consultation between the prospective client and a Sales Representative.
- Keeping a detailed log of calls, including those which were not answered.
- Attempting to contact prospective clients who you have been unable to contact.
- Informing the Manager of recurrent product-related complaints that warrant addressing.
- Appointment Agent Requirements
- High school diploma or equivalent.
- Proven experience as an Appointment Agent, Sales Representative, or similar will be advantageous.
- Computer literate.
- Top-notch verbal, written, and interpersonal skills.
- Outstanding listening skills and attention to detail.
- Excellent phone etiquette.
- Professional and courteous disposition
- Persuasive and results-oriented.
- Available to work evenings and weekends.