BDC APPOINTMENT AGENT

We are searching for a personable, thorough BDC Appointment Agent to contact prospective clients via telephone and e-mail. The BDC Appointment Agent’s responsibilities include ascertaining whether potential clients might be interested in our products and services, and then scheduling a time for our Sales Representatives to meet with each client. You should also keep a log of the numbers you have dialed each day.

To be successful as an Appointment Agent, you should be determined to achieve and surpass each of your work-related goals. Ultimately, an outstanding Appointment Agent will demonstrate a thorough understanding of the sales process, including ways in which to garner clients’ interest in meeting with our Sales Representatives.

BDC Appointment Agent Responsibilities:

• Familiarizing yourself with essential details of our products and services.
• Calling prospective clients using a list of phone numbers provided to you.
• Accepting calls from prospective clients as they arise.
• Fielding basic questions and concerns about the products and services we offer.
• Scheduling a consultation between the prospective client and a Sales Representative.
• Keeping a detailed log of calls, including those which were not answered.
• Attempting to contact prospective clients who you have been unable to contact.
• Informing the Manager of recurrent product-related complaints that warrant addressing.

Requirements

• Appointment Agent Requirements
• High school diploma or equivalent.
• Proven experience as an Appointment Agent, Sales Representative, or similar will be advantageous.
• Computer literate.
• Top-notch verbal, written, and interpersonal skills.
• Outstanding listening skills and attention to detail.
• Excellent phone etiquette.
• Professional and courteous disposition
• Persuasive and results-oriented.
• Available to work evenings and weekends.